Milestone Relocation Solutions

Sales rep will answer & respond quickly. Day of move..movers arrived a few hours late. They failed to protect anything except the glass. 80% of the items were damaged in transit. Movers then leaned items against walls & other furniture to hide damage. Filing a claim is easy, but getting action is painful. Sales rep will push you back to claims department. Local claim rep is full of excuses if they answer or return your call at all. No updated on numerous email attempts. I would highly recommend finding another moving company.

Move size: Partial Move Service cost: $400

I used these movers July 7, 1014. I had my stuff moved from a 1 bedroom apt into a storage unit that was apprx. a half hour drive away. It took the movers over 5 hours to complete this. After loading up the truck, they said they needed to stop for gas, which took over 20 minutes since both movers also need to make personal calls. One mover repeatedly asked me out from the time the move started until it ended. When I complained that about an hour of move time was wasted by the mover stopping his work to sexually harass me, I was told "sorry that happened". The mover had told me about recent incident where a woman reported him for making her uncomfortable for hitting on her but it didn't matter since his cousins were the bosses. I cancelled the move I had planned from the storage unit to my new rental because I feared for my safety, which I stressed to the agent Who scheduled my move. Nonetheless, he didn't cancel the move and my address was given to the person I specifically did not want to have it. I hired a new mover and as the furniture was being removed of the storage unit I could see the gouges in the wood in my office and bedroom furniture. When movin me out of my old apt Milestone didn't use any blankets or pads, and obviously didn't take any care with my furniture. Summary- double the estimated moving time & cost, severe, irreparable furniture damage, and spent a year feeling unsafe in my own home because one of the movers didn't understand or respect that women who hire them aren't signing up for a dating service.

Service cost: $600

We are all entitled to our own opinions, right? Well here's mine based off my personal experience:

Please take the warnings from all of the yelp reviews that you see! I saw the 1 star reviews but wanted to give them a chance (they were CHEAP). Do not book a moving with this company. I don't care if they're offering you a promotion to move you for free. My mom always told me you pay for what you get. And this here is the prime example. They have attractive pricing but do horrible work. This one star should be a zero. I do my very best to leave positive yelp reviews but I cannot find much positive things to say about this company. I booked this company to move me from my townhouse to my home. I spoke to Richard Gordan on the phone who was very pleasant. He made me feel at ease as if the move was going to be a breeze. Long story short I selected to have these guys move me from 2 PM to 4 PM. That is the window that they were supposed to show up to start my move. I didn't get a phone call until 4:16 PM saying that they were going to be there at 5:16 which was an hour and 16 minutes beyond their window. No one called me at all during the 2 to 4 window to let me know that they were going to be late. When the guys showed, up they showed up in a 15 foot box truck to move a three bedroom townhouse, with kitchen and living room and patio furniture. I can't be mad at them because they were just showing up with what they were supplied with. The team was three young black men who were very respectful and hard-working. I do believe they did the very best they could with what they had unfortunately the entire job from beginning to end was a FAIL. I spent three days clearing out the townhouse putting everything in the garage to make this move a breeze as I wanted this to go by very quick and smooth. They were charging me $144 an hour so I wanted to utilize as less hours as possible. Long story short I had a few big pieces of furniture upstairs that I needed the young men to move. You will see pictures of what happened as they moved the furniture from the rooms, down the stairs and into the truck. These guys destroyed my stairwell walls as well as left huge scratches and gouges on the stairs. Right now we're going through Covid19, I have a pregnant wife at home, and she went to go use the restroom in our townhouse where she found a nice surprise were one of the movers decided to use the bathroom and left behind some of his droppings. This was absolutely nasty and it really pissed me off but I continued to roll with the punches. Because the truck that the gentleman was supplied was so small, they were not able to get all of my belongings into the truck. This meant that we would need to make a second trip which in turn would cost me more money as it would take more time in mileage. I was so frustrated at that time I just told the gentleman to pack the truck with what they could and let's just go. This experience was such a nightmare that when we arrived to our new home I took the team to the side and told them that we cannot repeat what happened at my last place. I told them that I wanted them to slow down and to figure out how to get the furniture in the home without tearing up my new walls. I even jumped in moving things myself. I moved almost every big piece of furniture helping these guys maneuver it up and down the stairs. When we hire movers and moving companies you want to have a peace of mind that your belongings are in good hands and that these movers are not going to tear up the place that you're moving into. With this company I was afraid from my new place as I knew they were going to tear some things up. There are pictures here as proof to what happened in my last place. I've been charged hundreds of dollars as I've had to get the walls puttied and repainted. I've also had to hire someone to come out and fix the stairs as those scratches left in my wood stairs caused a lot of damage. Again, the three gentlemen that were moving us were very very nice and respectful and I think they were doing the best they could with what they were given however this move was trash from the start. You truly pay for what you get. These guys charged me $605 to move me from one Raleigh area to another and the price was really affordable however the work presented was not worth it. I would like to extend the biggest WARNING to every person that reads this review, I don't care how cheap of a price you were quoted, do not do business with this moving company at all. The amount of money that it's cost me to repair what they have done has sent my entire moving bill way over budget. The simple fact that I have been reaching out to this company for over two weeks now and trying to get them to work with me and talk to me about this damage Is frustrating. I've sent emails, called So many times my phone knows them by heart and I've literally spoken to two people. Currently they have dont NOTHING to rectify this claim! STAY AWAY FROM MILESTONE!!

Move size: 3 Bedroom Home Service cost: $650

My husband and I hired Milestone for the third time and were promised an arrival time of 9-11 am. By noon, we had called and texted several times with no response. By 4 pm, we were scrambling to locate our own Uhaul truck to load and move ourselves at the last minute. It has been a week since our move and we have heard nothing from anyone about why this happened, despite leaving numerous voice and text messages on every number we had. Beyond unprofessional, this was simply rude and disrespectful.

Move size: 3 Bedroom Home Service cost: $1700

This is by far the worst company I have come across.  Before they started they asked how I would be paying and then started loading.  They loaded one-box-at-a-time; stretching a one hour job into a two hour load.  Once they made it to my house they tell me that my payment form was unacceptable and they would not allow anything off the truck until I paid them.  They gave me a cost and while I was paying it with the Florida office the local manager called and says "no more mr. nice guy".  When I hung up on him he calls his delivery driver and all of a sudden the cost has increased by one hour.  When they unloaded they piled everything into one room. This is definitely a company to stay away from - especially the Raleigh NC and surrounding area.  .

Service cost: $440

I recently used this company for the second time for a move from Laurel, MD to Baltimore City. The movers arrived on time and were friendly and professional. They moved all of my belongings to the third floor of my home and left NO SCRATCHES on the wall!! The overall price of the move was a little over $500, but considering they went up and down 3 flights of stairs each time, I had no problem with the extra amount of time. One item was dropped, but the movers fixed it and I have had no problems. I highly recommend this company.

Service cost: $504

Superb experience with the company. From the call into the office to get a quote, to the start, and completion of services. I could not have asked for a better moving experience. Movers were professional clearly knew what they were doing and fast. Great attitudes all around and willing to help in any way possible to make the job easy for me. Set up bed and frame and asked where I wanted big furniture items placed.

Price quoted was higher than the price I paid which was a nice surprise.

HIGHLY RECOMMENDED!

Service cost: $550

 
Milestone Relocation was great from customer service to the delivery of my last box. The movers arrived early and packed up my place in no time.  My items were delivered with just one minimal damage and the movers were sincere about fixing it immediately. All of my items were re-assembled and placed where I wanted them. I was very satisfied with service I recieved. This was the first time I used movers and I would gladly hire Milestone again for my moving needs.
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Service cost: $297

DO NOT USE THIS COMPANY!!  UNPROFESSIONAL SERVICE left us with damaged furniture, a mound of STRESS and a house that smelled of body odor (on a cold day in Nov!)  We were so upset before they even finished loading our furniture.  The truck they pulled up in looked like it came from a junk yard.  We wouldn't allow them to park in the driveway for fear of oil leaks. (and we were embarrassed for our neighbors to see this truck in front of our house).  Not to mention the size.. the truck was a small box truck that would not accomodate our move, although we provided a detailed list of items well in advance of the move.  I called the office before the truck even arrived to our new house to unload because I was in a panic that they might damage our new house after seeing the unprofessionally dressed employees that couldn’t even load the furniture into the truck without dropping our expensive leather sofa in the street….  When I called that day (in a panic) I was told a manager would call me back in 5 minutes. I NEVER RECEIVED A CALL. That was 6 weeks ago. I did recieve a claim form to complete and return and I'm being told they will give us an insulting $100 TOTAL for the damage to our  $3,000 leather sofa and damaged solid wood armoire.  Did I mention that one of the movers was in such bad health that I was fearful he was going to have a heart attack on the spot?  I couldn't get my stuff out of that truck and get them out of my house fast enough.   All that being said, I do not blame the guys working for this company.  It's not their fault they were not properly trained, dressed, or screened to be capable of the job.  Pay the extra few bucks and hire "Two Men & A Truck"!

Service cost: $400